[KayGreen] 9:55 am: check out some business articles at
http://www.mypreciouskid.com/articles/index.html while we wait
[KayGreen] 10:02 am: I am Kay Green owner of My Precious Kid - Family
Safety Products
[KayGreen] 10:03 am: Dianne asked me to come and teach a class on
Marketing
[KayGreen] 10:03 am: can each of you tell me you name and if you are a
rep for a direct sales company or own your own business of some kind
[missljs] 10:04 am: I am Lauren and I am a sales rep for my preciouskid
[Dianne] 10:04 am: I'm Dianne Fratscher, I have my own online business
in addition to repping for several companies
[bonnie] 10:04 am: I am Bonnie and I rep for a couple companies, but
my primary business is Alpha Pet Products
[Celebrate with Perdita] 10:04 am: Hi, my name is Perdita, I am a new
rep for Time to Celebrate, and old rep for Richmont Direct and I have my
own business...
[christinag] 10:05 am: My name is Christina, and I'm a Marketing
Executive for Meleleuca.
[Teri-NHC] 10:05 am: Teri Hayes, I have my own business and rep for
Others
[missljs] 10:05 am: I am working on getting a website, my older brother
is looking into it
[KayGreen] 10:06 am: one of the things I teach my reps is to create your
own business identity away from the company you rep for - then all your
business goes under your business name
[CrystalAgain] 10:06 am: My name is Crystal McNerney. I have recently
launched Family Sanity Savers.com, a website that aims to provide
smart solutions for busy families. We'll be releasing a line of ebooks
covering a variety of topics that will help families balance their many
demands.
[KayGreen] 10:06 am: so my reps own their own business and just
happen to carry my products too
[KayGreen] 10:07 am: I suggest you each have your own BUSINESS
name, and web site domain
[KayGreen] 10:07 am: then whether you rep for another company or
change companies your business clients stay your business clients
[KayGreen] 10:07 am: how many of you have all the business you WANT
[siahsmom] 10:08 am: enough to do, not enough 'business'
[Dianne] 10:08 am: I have more than I can handle right now
[Celebrate with Perdita] 10:08 am: I hear you Dianne lol!
[Dianne] 10:09 am: oh wait... I read that wrong... not enough BUSINESS
and too many businesses LOL
[Celebrate with Perdita] 10:09 am: But what if you have totally unrelated
item to offer ie: product vs service?
[Teri-NHC] 10:09 am: NOT
[KayGreen] 10:10 am: LOL
[KayGreen] 10:10 am: ok lets start with business name - it is important
that all of your products and services are in the same niche - or else you
will find yourself pulled apart
[KayGreen] 10:10 am: so the name should reflect your niche market
[KayGreen] 10:11 am: if they are very different you will need separate
names and domains
[KayGreen] 10:11 am: now if you do not have enough business (sales) let
me give you some tips
[KayGreen] 10:12 am: most people who attend my classes will leave
here and not do the work - those who do the work will have the business
[missljs] 10:12 am: its tough getting things going without a job
[KayGreen] 10:12 am: so if you WANT the business here is tip #1
[KayGreen] 10:13 am: make 10 new business contacts each day
[KayGreen] 10:13 am: now a business contact is where you ask a person
to BUY, DATE or RECRUIT in
[Celebrate with Perdita] 10:13 am: online Kay or both?
[KayGreen] 10:13 am: it can be in person, on the phone ( if you talk to
them - not leaving a message)
[KayGreen] 10:13 am: offline preferably
[KayGreen] 10:14 am: but online as long as you ask for the sale and get a
response
[KayGreen] 10:14 am: truly ladies this is the biggest KEY
[KayGreen] 10:14 am: If I could train you all to do this you will have LOTS
of business
[KayGreen] 10:14 am: most people will do not do this,........ WHY?
[Dianne] 10:15 am: fear
[siahsmom] 10:15 am: fear of rejection
[christinag] 10:15 am: "they don't have time"...I get that one a lot
[Teri-NHC] 10:15 am: chicken
[KayGreen] 10:16 am: ok lets look at fear first
[KayGreen] 10:16 am: if you do not ASK them ( or call them) then their
answer is no
[KayGreen] 10:16 am: if you ask them what is the worst thing that could
happen
[KayGreen] 10:16 am: they might say no
[KayGreen] 10:16 am: but with no call the answer is no - so calling can
improve your answers
[KayGreen] 10:17 am: IF they say no they are not REJECTING you
[KayGreen] 10:17 am: they are saying no thank you to what you are
Offering
[KayGreen] 10:17 am: if a waitress asks me if I want ketchup with my
fries and I say NO thank you is she rejected
[KayGreen] 10:17 am: does she stop asking all her other customers since
I said NO
[bonnie] 10:18 am: lol
[Celebrate with Perdita] 10:18 am: never though of it that way :)
[bonnie] 10:18 am: great analogy!
[KayGreen] 10:18 am: of course not - she keeps doing her job and asks
each person if they want it
[siahsmom] 10:18 am: that's a great way to look at it,
[KayGreen] 10:18 am: so ask everyone you come in contact with if they
want to see what you have to offer
[KayGreen] 10:18 am: If they say no - say thank you and move on
[KayGreen] 10:19 am: being in business is a numbers game
[KayGreen] 10:19 am: ask 10 and get 1-3 yes's
[KayGreen] 10:19 am: I have 110 reps but only about 10% will actually
work their business like a business
[KayGreen] 10:20 am: but I keep asking everyone to join ( not
pre-judging them) since I can not determine who will sell and who will not
[KayGreen] 10:20 am: some of the ones I thought would really take off
never did - and some I thought would do nothing surprised me
[KayGreen] 10:20 am: can you tell in the room if I like chocolate
[Celebrate with Perdita] 10:21 am: who doesn't lol...but no you can't
[bonnie] 10:21 am: *hanging head low*
[Dianne] 10:21 am: not without a video cam of you eating chocolate lol
[KayGreen] 10:21 am: actually I am not thrilled by chocolate - I much
prefer caramel
[bonnie] 10:22 am: <--------am one of Kay's reps, but APP keeps me so
busy I am one of the 90% that has not been able to fully work MPK
[KayGreen] 10:22 am: but if you had chocolate and we were together you
would offer me some
[siahsmom] 10:22 am: oh you would believe it but I actually thought you
were a caramel person!
[KayGreen] 10:22 am: and I would probably say no thank you - but I
would not be rejecting you
[KayGreen] 10:22 am: LOL
[KayGreen] 10:23 am: so ASK everyone if they would like to see what you
are offering
[siahsmom] 10:23 am: Do you think that we can get past creating our
own obstacles?
[KayGreen] 10:23 am: how many of you doing ANY person to person
contacts each weekday
[Dianne] 10:23 am: of course we can do that
[KayGreen] 10:23 am: yes Tammy I think we all can get past it if we
WANT to
[Celebrate with Perdita] 10:23 am: not each day...maybe 2-3 times a
week...
[Jerry Nelson] 10:24 am: put your belly button in front of fifteen
other belly buttons every day = success
[KayGreen] 10:24 am: great start perdita
[KayGreen] 10:25 am: LOL Jerry I know you know this - great job
[Dianne] 10:25 am: I guess I'm probably not being realistic in my
determination to have a business that is at least 75% online and
successful lol
[bonnie] 10:25 am: lol dianne
[Teri-NHC] 10:25 am: That's what I was thinking, Dianne
[siahsmom] 10:25 am: I know I say things like I don't have a car to use
and no money for samples and somehow it means to me that shouldn't
even try and that's WRONG.
[KayGreen] 10:25 am: you can have an online business BUT you first
have to let the world know you are online
[KayGreen] 10:26 am: and that usually means telling the offline world
where to find you
[Teri-NHC] 10:26 am: Except for "in person" clients, I'd like to have the
bulk of my business be online.
[KayGreen] 10:26 am: when I first started My Precious Kid I did home
parties, classes, booths, events - everywhere I could go and tell
people about my site
[KayGreen] 10:27 am: as I spread the world offline my online business
Grew
[Dianne] 10:27 am: ok, but did you take your kids to all those offline
events?
[KayGreen] 10:27 am: I am 100% online now since I take care of 110
reps but I had to do the contact offline first to get here
[bonnie] 10:27 am: that's a problem for me too, Diane
[KayGreen] 10:27 am: no id did not dianne
[KayGreen] 10:28 am: I had to get a sitter - or trade care with another
mom - or have dad watch them in order to build my business at first
[Dianne] 10:28 am: and that's a huge problem for me :(
[KayGreen] 10:28 am: you will need to find a solution if you want to build
your business up very far
[KayGreen] 10:28 am: it is hard to expect kids to behave like adults in
the business world
[KayGreen] 10:29 am: I also found a great small preschool where she
could go 2 days a week so I could work and she could have friend time
[Celebrate with Perdita] 10:29 am: someone once told me if I changed the
word problem to challenge it would help...and sometimes it has...
[KayGreen] 10:29 am: now the contacts can be on the phone
[KayGreen] 10:29 am: perdita - GREAT point
[KayGreen] 10:29 am: it is a challenge but not insurmountable
[KayGreen] 10:30 am: only you can decide what is important
[KayGreen] 10:30 am: building a 100% online business can be done -
with lots of time and lots of money in advertising
[KayGreen] 10:30 am: when you are making the phone contacts you
need to be asking them to BUY your products or DATE a class or event or
RECRUIT in and join your team
[KayGreen] 10:31 am: why do I suggest classes and events
[KayGreen] 10:31 am: jerry you can answer this one LOL
[Jerry Nelson] 10:32 am: one minor point I have always tried to get sales
reps to understand. NEVER "ask" for the sale, ASSUME the sale. For
example, instead of saying "would you like to buy....", ask them "how
many of this item do you want"?
[KayGreen] 10:32 am: good point jerry
[KayGreen] 10:32 am: but you have to ask for the close ( the how many)
[KayGreen] 10:32 am: why do I suggest class or events to business
Owners
[Jerry Nelson] 10:33 am: ms. prospect, are you interested in protecting
your child?
[KayGreen] 10:33 am: it is the belly button thing
[Jerry Nelson] 10:33 am: ms. prospect, if you were to ever start
protecting your child, when would it be
[Jerry Nelson] 10:33 am: ms. prospect, how many (name the item) do
you want
[KayGreen] 10:33 am: when you hold a class or event you are in front of
people - possible customers
[KayGreen] 10:34 am: and there is a buying thing that happens when Mrs.
C gets excited about product 123 then the others think they must have it
too
[KayGreen] 10:34 am: Tupperware, discovery toys, partylite all do the
class / party thing. WHY because it works
[Jerry Nelson] 10:34 am: yuppers....group mentality...it can really work
for you....just find the emotional leader in the group, sell her and you have
the group sold
[KayGreen] 10:35 am: I can sell $100-300 in a 2 hour class without much
effort
[KayGreen] 10:35 am: TRUE jerry
[KayGreen] 10:35 am: and in a class I can date 2 more classes
[KayGreen] 10:35 am: so there is a momentum that builds for your
Business
[KayGreen] 10:36 am: one thing I see is people want to do MARKETING
as in mailing out flyers, send emails, and posting ads but not do the calls
that will bring the sale after the mailing
[Celebrate with Perdita] 10:36 am: oh, that would be me lol!
[KayGreen] 10:36 am: one rep this week invited 100 people to an event
- but did not do personal calls the day before
[christinag] 10:36 am: Me too!
[KayGreen] 10:36 am: she did all the marketing but not the person to
person stuff
[KayGreen] 10:37 am: NO ONE CAME
[KayGreen] 10:37 am: people need to feel connected to you
[Celebrate with Perdita] 10:37 am: no one? out of 100???
[christinag] 10:37 am: We call those "secret meetings"--LOL
[KayGreen] 10:37 am: I had to make it into a game for myself
[KayGreen] 10:37 am: NO ONE
[KayGreen] 10:37 am: when I am holding an event in my home I HAVE to
call each person the day before for a dessert count LOL
[Celebrate with Perdita] 10:38 am: that's a good excuse....
[KayGreen] 10:38 am: and I have to make a game to make 10 contacts
each day - takes less than an hour a day
[KayGreen] 10:38 am: I can not quit until I have talked to 10
[KayGreen] 10:38 am: and then reward myself
[KayGreen] 10:38 am: when you start it feels like the phone weighs 100
Pounds
[KayGreen] 10:39 am: but as you do it each day it gets easier and easier
[christinag] 10:39 am: I've told myself I'm going to do that...usually
works for phone contacts, but not face to face as well (for me anyway)
[KayGreen] 10:39 am: and with every customer I contact ( on the phone
or at a party) I ask them what they want to buy and if they want to join
my team a
[KayGreen] 10:40 am: Christina everyone has to find that place that
works for them
[KayGreen] 10:40 am: I had a gal call me this last week. She was doing
her jump start calls to catch up with customers. We chatted for 10
minutes. She never asked me to buy or date
[Teri-NHC] 10:42 am: Can I ask a question?
[KayGreen] 10:44 am: sure
[KayGreen] 10:44 am: ask away
[KayGreen] 10:45 am: anyone with questions - then we will move on to
online marketing
[Teri-NHC] 10:45 am: Okay.... I really, really dislike telephone sales
calls. They annoy the living daylights out of me. So, I have a hard time
doing the same thing.
[KayGreen] 10:45 am: after class read my articles at
http://www.mypreciouskid.com/articles/index.html
[KayGreen] 10:46 am: Teri let me ask you this
[Teri-NHC] 10:46 am: Even when it's people I like to buy stuff from.
[KayGreen] 10:46 am: if you went to Meier and frank and bought some
clothes
[KayGreen] 10:46 am: and if 2 days later they called to see how you liked
it and if you had any question or needs concerning the purchase how
would you feel
[Teri-NHC] 10:47 am: That wouldn't bug me too much, but if they asked
me if I wanted to buy anything else, that's another story.
[KayGreen] 10:47 am: LOL
[KayGreen] 10:48 am: I would feel flattered. And if they asked me if I
wanted to know when they were offering a special deal or coupon in my
favorite departments I would say YES I love a sale
[Teri-NHC] 10:48 am: I'm not trying to be a pain about this -- it is
something I need to get over. It's just the getting over it part I'm having
trouble with.
[Dianne] 10:48 am: I just read this today and thought it would apply to
this chat: Do you ask people WHY they aren't
buying? Be brave. Ask. Then do something about it if you can. Often we
are
blinded by our own opinions and aren't open to the possibility that our
approach or something we say or do can completely turn off someone else
[KayGreen] 10:48 am: TRUE dianne
[britemom] 10:49 am: I just did that today for the first time!!
[Dianne] 10:49 am: WTG!
[Jerry Nelson] 10:49 am: THINK OUTSIDE THE BOX!!! It's US who box
ourselves in, not others.
[KayGreen] 10:49 am: when I am doing my contact normally I am asking
them to host a party - because I would much rather sell to 10 people
then one by one
[KayGreen] 10:49 am: YES Jerry
[Dianne] 10:49 am: good point Jerry :)
[bonnie] 10:49 am: back
[KayGreen] 10:49 am: so when I call I am offering customer service to
them not pressuring them to buy
[Jerry Nelson] 10:49 am: We're boxed in by our preconceived ideas,
prejudices, and the "we never done it that way before" thinking. Think
outside the box.
[KayGreen] 10:50 am: remember selling is about helping THEM to find a
solution to THEIR need in my product
[KayGreen] 10:50 am: it is ABOUT them not me
[KayGreen] 10:50 am: we also have to learn to not feel rejected by them
saying no to what I offer
[KayGreen] 10:50 am: like the ketchup
[KayGreen] 10:51 am: I do not sell child safety products - I give parents
peace of mind in protecting their children
[Jerry Nelson] 10:51 am: When I hear a 'no', I'm actually uplifted,
because I know that I'm one more closer to a 'yes'
[KayGreen] 10:51 am: remember how you felt using your products
[KayGreen] 10:51 am: YES jerry I tell people count for 10 no's usually
you will get 1-3 yes's in the mix
[KayGreen] 10:52 am: I took Haley to school today for a field trip _ I
could not go because I was teaching this class. As I left her with her car
seat ( and ID card with my cell number) and her ID bracelet one I felt a bit
more at peace that she would be fine and they could reach me instantly if
I was needed
[KayGreen] 10:54 am: I talked to the teacher before I left and told her to
call if there was an issue ( Haley was out of sorts today - has special
needs) and she said she would put my note in her pocket with my phone
number - I told her it was on Haley's car seat and in her bracelets - she
said GREAT
[KayGreen] 10:54 am: so see my job is to help other parents to have that
kind of peace of mind - my products can do that
[KayGreen] 10:54 am: what do your products solve for your customers
[KayGreen] 10:55 am: you have to find that word picture to help them
see them selves using your products
[KayGreen] 10:55 am: QUESTIONS
[britemom] 10:57 am: When you have a product where it is difficult to
give samples out at offices or other places what else can you do
[KayGreen] 10:57 am: I do not give out samples - I give out coupons
[Crystal] 10:57 am: I loved your article found here
http://www.mypreciouskid.com/articles/increase-your-web-site-traffic.html
on how to increase website traffic. #1 says FREE e-books to download.
Write it yourself or get mine
http://www.mypreciouskid.com/downloads/50tips.pdf
[KayGreen] 10:58 am: if you want to build online traffic take the FREE
SEO class -
http://groups.yahoo.com/group/SEO_Techniques/
[Crystal] 10:58 am: Have you had much success in getting other people
to distribute your book on your behalf?
[KayGreen] 10:58 am: crystal I do not track who gets mine so I have no
idea
[KayGreen] 10:58 am: I know my articles have been published in LOTS of
places
[KayGreen] 10:59 am: I have 2600 sites that link to me in some way -
many are thru my articles
[bonnie] 10:59 am: holy crow!
[KayGreen] 10:59 am: I use the free articles when I need to give away
something free
[KayGreen] 10:59 am: LOL
[KayGreen] 10:59 am: links to your site is what gives you high Google
ranks
[Dianne] 10:59 am: here's another resource for building contacts online -
http://www.contactlistbuilder.com/affiliate?ref=wahmsunited and
there's
a free ebook there as ell
[KayGreen] 11:00 am: I am number one of Google for a dozen key word
phrase now - because of the free SEO class and those back links
[Dianne] 11:00 am: well lol
[bonnie] 11:00 am: can I interject something about freebies?
[KayGreen] 11:00 am: yes bonnie
[KayGreen] 11:00 am: thanks dianne
[bonnie] 11:00 am: I send extra little freebies with orders, usually for one
of two reasons - thanks for a large purchase, or I'm sorry I goofed
up............
[KayGreen] 11:01 am: if you want a free coupon pack from me email me
your mailing address at kay@mypreciouskid.com
[bonnie] 11:01 am: well, I've been having PC problems this month and
goofed up and didn't get an order shipped (from ebay)
[Dianne] 11:01 am: hopefully not too many of the latter Bonnie lol
[KayGreen] 11:01 am: I do the same thing Bonnie
[bonnie] 11:01 am: she emailed me to check the status and I replied and
gave her a link to the Sea World animals page on my APP site and told her
to pick one -
[bonnie] 11:01 am: lol dianne
[siahsmom] 11:02 am: so even offering the free coupons from another
wahm helps promote others too.......
[bonnie] 11:02 am: not too terribly often ;)
[bonnie] 11:02 am: well, she emailed back and was thrilled and asked to
be added to my mailing list
[Dianne] 11:02 am: that's one thing I'm big on is co-operative marketing
[KayGreen] 11:02 am: LOL bonnie
[KayGreen] 11:02 am: people love it when they get more from us than
they expect
[bonnie] 11:02 am: I guess that was actually inadvertent cross promoting
too - I got a new subscriber to APP from ebay without even trying
[KayGreen] 11:03 am: I make up coupon packs ( and some samples) I
use them to get the word out about my business
[KayGreen] 11:04 am: I drop them where ever I am
[KayGreen] 11:04 am: give them to moms I see
[KayGreen] 11:04 am: stopped yesterday at an old new moms group I
use to attend. Took a bag of the packs. The gals were THRILLED to grab
them up
[KayGreen] 11:04 am: I got 20 new moms to see my products and
others that day
[KayGreen] 11:04 am: plus wrote off the mileage for that trip to town
[KayGreen] 11:06 am: well that is the end for my teaching. I am happy to
stay around and answer questions
[siahsmom] 11:06 am: Thank you so much Kay for everything!
[Celebrate with Perdita] 11:07 am: thanks Kay! you brought some good
things to light
[KayGreen] 11:07 am: you can read some of my past classes on other
subjects at
http://www.123homebusinessguide.com/chats/chattranscripts.html
[Dianne] 11:07 am: Thanks so much for doing this Kay... enlightening as
always!
[KayGreen] 11:07 am: how many of you will work toward doing 10
contacts a day
[siahsmom] 11:07 am: I will start Kay!
[KayGreen] 11:08 am: AWESOME
[Celebrate with Perdita] 11:08 am: I'm doing an open house for the next
two weekends...so for the next couple of weeks I can test it out :)
[bonnie] 11:08 am: :D
[KayGreen] 11:08 am: lots of free resources for your business and web
sites at my site
http://www.123homebusinessguide.com/
[KayGreen] 11:08 am: great perdita - do the calls the day before to get
your counts
[KayGreen] 11:08 am: more of my articles at
http://www.mypreciouskid.com/articles/index.html
[Celebrate with Perdita] 11:09 am: ya...don't want a secret party lol!
[KayGreen] 11:09 am: and I can offer you all a coupon code today for
coming
[Teri-NHC] 11:09 am: I'll work on it
[KayGreen] 11:09 am: Voucher #212041204 for 20% off and FREE USA
shipping at http://www.MyPreciousKid.com
[Christina again] 11:09 am: Time to get motivated and start making
those calls. Thanks for the info Kay, and thanks Dianne for inviting me!
[KayGreen] 11:09 am: let me give you peace of mind and protect your
family
[KayGreen] 11:11 am: want a free link back to your site? everyone
[KayGreen] 11:12 am:
[Crystal] 11:13 am: I'll definitely work on it too. We just launched our site
2 days ago and have attracted 101 subscribers via the free ebooks we've
offered to visitors & webmasters @
Free ebook. That's the only marketing tool we've been using so far and really
need to experiment
with new strategies so the 10 a day challenge is right up my alley. Thanks
for the tips Kay! I love your articles and will begin applying your
knowledge.
[siahsmom] 11:14 am: can I ask how hard is it to set up for someone to
download an eBook from your site?
[KayGreen] 11:14 am: make it then save it as a PDF
[KayGreen] 11:14 am: use www.pdf995.com for free
[KayGreen] 11:14 am: then save it to a folder on your web site
[Dianne] 11:14 am: have a great day!
[KayGreen] 11:15 am: then link to the file at
yoursite.com/downloads/bookname.pdf
[KayGreen] 11:15 am: I put all my books and pdf's in my download folder
on my web site
[britemom] 11:16 am: bye all have a productive day!!!!
[KayGreen] 11:20 am: but I do have lots more tips at
http://www.mypreciouskid.com/articles/index.html
[Teri-NHC] 11:20 am: Guess I need to reread the chat! Thanks for doing
this, Kay. I have always enjoyed your chats. You are a wonderful
encourager
[KayGreen] 11:21 am: 10 ways t make your web site sticky
http://www.mypreciouskid.com/articles/make-your-website-sticky.html
[KayGreen] 11:21 am: thanks Teri
[KayGreen] 11:21 am: 50 tips for home business
http://www.mypreciouskid.com/tips.html
[KayGreen] 11:21 am: 26 tips to business
http://www.mypreciouskid.com/abc.html
[KayGreen] 11:22 am: those should get you started LOL
[Teri-NHC] 11:22 am: Wonderful!
[KayGreen] 11:23 am: and check here for more help
http://www.123homebusinessguide.com
Kay Green
kay@mypreciouskid.com
My Precious Kid Child Safety Products
http://www.mypreciouskid.com
Home Business Resources
http://www.123homebusinessguide.com
17:11:04 [kaygreen] free advertising here http://groups.yahoo.com/group/WNC-Chat-Advertising/
17:11:13 [kaygreen] and http://www.123homebusinessguide.com
17:11:55 [kaygreen] and on Monday at http://groups.yahoo.com/group/1ChristianWAHM/
Chat by Kay Green of http://www.MyPreciousKid.com
, http://www.123HomeBusinessguide.com
, http://www.KayGreen.com at kay@mypreciouskid.com
We meet every Tuesday 1 pm PST, 4 pm EST
http://smallbusinessreferralnetwork.com/chat/phpMyChat.php3
